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Whether you’re experiencing issues with any of our products, our dedicated support team is ready to assist.
To ensure a swift resolution, please use the form below to submit your request. Include your Order ID, purchase platform (e.g., Amazon), and a brief description of the issue. This helps us quickly verify your details and address your concern within 24 hours.
Prefer direct communication? Email us at support@haisskytech.com with your Order ID and product details. We monitor inquiries daily and prioritize urgent requests.
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FAQs
About Running Armband
1. What phone sizes are compatible with the Haissky Running Armband?
A: The armband fits phones up to 6.9 inches (e.g., iPhone 14 Pro Max, Samsung Galaxy S23 Ultra). Check product specs for exact dimensions.
2. Is the armband sweatproof or waterproof?
A: Yes, it’s made from sweat-resistant and water-resistant materials to protect your phone during workouts or light rain.
3. Can I use my phone’s touchscreen through the armband’s cover?
A: Yes, the clear touchscreen-compatible window ensures full functionality without removing your phone.
4. Does the armband stay secure during intense running or workouts?
A: The adjustable strap and anti-slip silicone lining keep it firmly in place, even during vigorous movement.
5. Does it have extra storage for keys, cards, or AirPods?
A: Yes, it includes a zippered pocket and slots for small essentials like keys, cards, or an AirPods case.
6. Is there a headphone port opening for wired headphones?
A: Yes, a built-in port allows easy access to your phone’s headphone jack or charging port.
7. How adjustable is the armband for different arm sizes?
A: The elastic strap is fully adjustable (typically 8–16 inches) to fit most arm circumferences comfortably.
8. Is the material durable for long-term use?
A: It’s made from lightweight, tear-resistant neoprene and reinforced stitching for durability.
9. Is the armband easy to put on and take off?
A: The quick-release buckle and stretchable design allow for hassle-free adjustments mid-run.
10. Does it come with additional accessories like a waist strap or reflective strips?
A: Some versions include reflective strips for nighttime visibility. Check the product listing for bundled accessories like a waist strap.
About Running Belt
1. What phone sizes can the Haissky Running Belt accommodate?
A: It fits smartphones up to 7 inches (e.g., iPhone 15 Pro Max, Samsung Galaxy S24 Ultra). Check product specs for exact dimensions.
2. Does the belt bounce or slip during running or workouts?
A: No, its adjustable elastic strap and anti-slip silicone lining keep it snug and secure, even during high-intensity activities.
3. Is it sweatproof or water-resistant?
A: Yes, the lightweight, moisture-wicking fabric resists sweat and light rain, protecting your phone and essentials.
4. Can it hold more than just a phone?
A: Yes, it includes multiple compartments for keys, cards, cash, energy gels, and small hydration flasks (depending on the model).
5. Is there compatibility with hydration packs or water bottles?
A: Some models (e.g., B07543B11M) are designed to carry small hydration bladders or water bottles for outdoor activities.
6. How adjustable is the waistband for different body sizes?
A: The elastic strap adjusts to fit waist sizes from 25–45 inches, accommodating most adults comfortably.
7. Does it have reflective elements for nighttime visibility?
A: Yes, select versions include reflective strips or logos for added safety during low-light runs.
6. Is the belt breathable for long-distance workouts?
A: The lightweight, stretchy fabric is designed for breathability and comfort, even during extended use.
7. Can I wear it during cycling or hiking, or is it only for running?
Answer: It’s versatile for jogging, cycling, hiking, gym workouts, and everyday use.
8. Is the belt machine-washable?
A: Yes, most models can be hand-washed or machine-washed on a gentle cycle (air-dry recommended).
9. Can I wear it during cycling or hiking, or is it only for running?
A: It’s versatile for jogging, cycling, hiking, gym workouts, and everyday use.
10. Is the belt machine-washable?
A: Yes, most models can be hand-washed or machine-washed on a gentle cycle (air-dry recommended).
About Waterproof Phone Pouch
1. Is this pouch designed to be worn as a running armband?
A: While primarily marketed as waterproof pouches for swimming, they can be attached to your arm using the adjustable lanyard for running. However, they are not traditional armbands with straps.
2. Does it fully protect my phone from sweat and rain during workouts?
A: Yes, these pouches are 100% waterproof (IPX8-rated) and ideal for sweat, rain, or submersion in water up to 100 feet.
3. Can I use my phone’s touchscreen through the pouch while running?
A: Yes, the clear, ultra-thin TPU material allows full touchscreen functionality without removing the phone.
4. What phone sizes fit inside the pouch?
A: Most models accommodate phones up to 7 inches (e.g., iPhone 15 Pro Max, Samsung Galaxy S23 Ultra). Check product specs for exact dimensions.
5. Will the pouch bounce or slip off during intense running?
A: The adjustable lanyard can be tightened securely around your arm, wrist, or neck, but traditional armbands may offer more stability for high-impact runs.
6. Is there storage for keys, cards, or cash?
A: Some pouches include a small front pocket or extra compartment for essentials like keys or cards.
7. Does it float if dropped in water?
A: Yes, certain models feature a built-in floating strap to prevent sinking.
8. Can I take photos or videos underwater while using this pouch?
A: Yes, the waterproof seal and touchscreen compatibility allow you to operate your phone’s camera underwater.
9. How do I clean the pouch after sweating or exposure to saltwater?
A: Rinse it with fresh water and air-dry. Avoid harsh chemicals to preserve the waterproof seal.
10. Is the lanyard adjustable for different arm sizes?
A: Yes, the stretchable lanyard can be adjusted to fit most arm or wrist sizes comfortably.